Custom and personalized orders
Can I order a custom painting? No, I'm currently unavailable to take on custom paintings or other custom projects.
Can you change the words or image of this card or art print? Due to the nature of watercolor painting and the printing process, products are not possible to be customized.
Can I order this print in a different size? No, all art prints are only available in the size listed.
Can I order a card in bulk quantities? Yes, most holiday cards are available as an 8-pack option in addition to single cards. For non-holiday card bulk pricing, contact me with your specific request, including which card design you're interested in and the quantity needed so I can check pricing and availability.
What are Yardia's operating hours? Hours are Monday through Friday from 9:00 AM – 4:00 PM Pacific Time, excluding holidays. You can typically expect a response to your message or question during these times. Please note that Yardia is a one-woman business, so I appreciate your flexibility and patience when awaiting a response to your message!
When will my order ship? Ready-to-ship orders ship from Seattle on Mondays, Wednesdays and Fridays (excluding postal holidays). You can generally expect your order to ship out on the following shipping day. For example, if you place an order on Friday, your item will ship on the following Monday.
Once your order ships, please note that shipping times are unpredictable during the current pandemic and cannot be guaranteed. I (and the mail carriers doing the hard work of delivery) appreciate your patience!
Can I schedule a no-contact pick up instead? If you'd like to pick up your order from my front porch in West Seattle, please send me a message in the notes section at checkout with the day and general time you'd prefer to pick up, and then I'll be in touch about availability and will refund any shipping charges. Please make sure that you include an email I can contact you at, too. Pick up is generally available Mondays through Thursdays, with some exceptions.
The tracking says my package has been delivered, but I haven't received it. What should I do? Most often, your package has either been misdelivered to a nearby address, or picked up by another household member. You'll want to start by filling out this USPS form so that your local postal carrier can check if they delivered it to the wrong address, and then redeliver. In the rare case your package has been stolen or is otherwise missing within the postal system, you can then file a claim with USPS.
The tracking says my package has been delivered and is being held at my local post office. What should I do? Wait until at least the next mail day before you do anything! This is a situation that has come up a couple times recently, and in both cases, the package was delivered to the recipient's house on the next mail day.
What are Yardia's 2020 US Christmas order deadlines? Due to COVID-19 and USPS changes, shipping delivery times cannot be guaranteed to arrive by Christmas. My order deadline to give you the best shot of receiving your package by December 25th will be ordering by December 3rd. I'd recommend expecting AT LEAST 3 weeks of shipping time this year once the order has shipped from Seattle.
While unpredictable weather and higher shipping loads prevent any guarantees of Christmas delivery, ordering by this deadline will give you the best shot of having your order arrive in time for holiday gift giving.
Due to COVID-19 shipping delays across the country, I recommend placing orders at least three weeks prior to any holiday or event like a birthday in order to have the best bet of receiving the shipment on time.
Does Yardia offer international shipping? Shipping may be available to Canada and the UK soon. Please contact me at email@example.com if you have questions about about shipping to your country. Please note that buyers are responsible for any customs, VAT and import taxes that may apply. I'm not responsible for delays due to customs.
Stockists and in-person shopping
Where can I purchase Yardia products in person? Yardia products are carried in over 100 stores in the United States. To find a store near you, visit: https://yardia.co/pages/stockists.
What craft shows will you be at? I participate in several markets and craft fairs in the Pacific Northwest throughout the year. To view upcoming events, visit: https://yardia.co/events/. UPDATE: Due to the pandemic, I don't plan to participate in markets in 2020, but I hope to return to them in future years.
Discounts and sales
Do you have sales? While Yardia sales are rare, we occasionally offer coupons or exclusive sales to our mailing list. To be the first to know about upcoming sales and exclusive coupons, sign up for our mailing list.
Can I receive a discount on this/these product/s or get it for free? Yardia does not offer special discounts or free products to individuals, including influencers, outside of planned sales and coupons.
Where are Yardia products made? Although I keep specific names of manufacturers and sources private, please read this blog post for more information about Yardia's suppliers.
Where can I buy frames for my art prints? Yardia art prints are standard size, so you can purchase ready-made frames anywhere that sells them! This blog posts lists some of my favorite inexpensive framing options.
What art supplies do you use to create your illustrations? I wrote this blog post about my favorite art supplies that I use when designing Yardia products.
Terms and Privacy
Where can I read your terms and conditions? You can view our terms of service here.