What are Yardia's operating hours? Hours are Monday through Friday from 9:00 AM – 4:00 PM Pacific Time, excluding holidays. You can typically expect a response to your message or question during these times. Please note that Yardia is a one-woman business, so I appreciate your flexibility and patience when awaiting a response to your message!
When will my order ship? Ready-to-ship orders ship from Seattle on Tuesdays and Fridays (excluding postal holidays). You can generally expect your order to ship out on the following shipping day. For example, if you place an order on Friday, your item will ship on the following Tuesday.
Once your order ships, please note that shipping times are unpredictable during the current pandemic and cannot be guaranteed. I (and the mail carriers doing the hard work of delivery) appreciate your patience!
Can I schedule a local pick up instead? If you'd like to pick up your order from my front porch in West Seattle, please write a note in the gift message section at checkout with the day and general time you'd prefer to pick up, and then I'll be in touch about availability. Please make sure that you include an email I can contact you at, too. Pick up is generally available Mondays through Thursdays, with some exceptions.
Where can I buy Yardia products locally if I don't want to deal with shipping? Curated selections of my work are carried in over 100 independent shops in the US and Canada. Use this list to find a store near you.
The tracking says my package has been delivered, but I haven't received it. What should I do? Most often, your package has either been misdelivered to a nearby address, or picked up by another household member. You'll want to start by filling out this USPS form so that your local postal carrier can check if they delivered it to the wrong address, and then redeliver. In the rare case your package has been stolen or is otherwise missing within the postal system, you can then file a claim with USPS.
The tracking says my package has been delivered and is being held at my local post office. What should I do? Wait until at least the next mail day before you do anything! This is a situation that has come up a couple times recently, and in both cases, the package was delivered to the recipient's house on the next mail day.
When should I order holiday cards? I recommend ordering holiday cards by November 4th this year*. You can learn more at my blog post of my recommended holiday card ordering timeline. (*NOTE: This will be updated for 2021 in the Fall.)
What are Yardia's US Christmas order deadlines? Due to COVID-19 and USPS changes, shipping delivery times cannot be guaranteed to arrive by Christmas. I recommend placing orders at least three weeks prior to any holiday or event like a birthday in order to have the best bet of receiving the shipment on time.
Please expect AT LEAST 3 weeks of shipping time once the order has shipped from Seattle. Sometimes it does take longer to get through the postal system, particularly during times of unpredictable weather or higher shipping loads.
Does Yardia offer international shipping? Shipping is only available in the US at the present moment, due to recent challenges with international shipping, including delays and missing packages. However, please contact me at firstname.lastname@example.org if you have questions about about shipping to your country on an individual order basis. Please note that buyers are responsible for any customs, VAT and import taxes that may apply. I'm not responsible for delays due to customs.
Yardia Points Program
What is Yardia Points? Yardia Points rewards our very best collectors. You can earn 5 points for every dollars you spend at Yardia and receive discounts in return. 100 points = $1 off your purchase.
How do I sign up? Click on the blue Rewards shopping bag icon that floats in the lower right of your screen to join and for all the details. Want to sign up right away? Register here.
What else do I need to know about Yardia Points? Although you can earn points even when using a coupon code, you can't use your points rewards with any other discount offers. You must be signed into your points account to earn, so make sure to click that Rewards icon and sign in when you shop with Yardia!
Custom and personalized orders
Can I order a custom painting? No, I'm currently unavailable to take on custom paintings or other custom projects.
Do you create custom wedding invitations? Although I'm unavailable for custom invitation projects, I designed and illustrated a Pacific Northwest-inspired wedding invitation suite for Zola, available in sunrise, sunset and night colorways. Shop the Atchison Suite.
Can you change the words or image of this card or art print? Due to the nature of watercolor painting and the printing process, products are not possible to be customized.
Can I order this print in a different size? No, all art prints are only available in the size listed.
Can I order a card in bulk quantities? Yes, most holiday cards are available as an 8-pack option in addition to single cards. For non-holiday card bulk pricing, contact me with your specific request, including which card design you're interested in and the quantity needed so I can check pricing and availability.
Stockists and in-person shopping
Where can I purchase Yardia products in person? Yardia products are carried in over 100 stores in the United States. To find a store near you, visit: https://yardia.co/pages/stockists.
What craft shows will you be at? Due to changes arising from the pandemic, I don't plan to participate in craft shows or markets in the foreseeable future. If I do choose to return to in-person markets in the future, I'll be sure to let my newsletter subscribers know first. To stay up-to-date, sign up for the Yardia newsletter.
Discounts and sales
Do you have sales? While Yardia sales are rare, we occasionally offer coupons or exclusive sales to our mailing list. To be the first to know about upcoming sales and exclusive coupons, sign up for our mailing list.
Can I receive a discount on this/these product/s or get it for free? Yardia does not offer special discounts or free products to individuals, including influencers, outside of planned sales and coupons.
Where are Yardia products made? Although I keep specific names of manufacturers and sources private, please read this blog post for more information about Yardia's suppliers.
Where can I buy frames for my art prints? Yardia art prints are standard size, so you can purchase ready-made frames anywhere that sells them! This blog posts lists some of my favorite inexpensive framing options.
What art supplies do you use to create your illustrations? I wrote this blog post about my favorite art supplies that I use when designing Yardia products.
Terms and Privacy
Where can I read your terms and conditions? You can view our terms of service here.