Shipping Information for COVID-19
Due to postal delays from shipping volume increases and COVID-19 disruptions, shipping times can't be guaranteed.
I recommend ordering at least three weeks in advance of holidays or events (i.e. birthdays) to have the best chance of receiving your item on time. Once an order has been taken to the post office, I have no control over the length of time it will take for it to be delivered.
Once your order ships and you receive a tracking number, I strongly recommend checking the boxes on your USPS tracking information page to receive text or email updates. Sometimes this helps to move things along in the system. You can find this at the USPS website on your tracking information page by scrolling down.
Thanks for your patience and support of an independent artist as well as of the mail carriers doing the essential work to bring your mail and packages to you!
When will my order ship? Ready-to-ship orders ship from Seattle on Tuesdays and Fridays (excluding postal holidays). You can generally expect your order to ship out on the following shipping day. For example, if you place an order on Friday, your item will ship on the following Tuesday.
Once your order ships, please note that shipping times are unpredictable during the current pandemic and cannot be guaranteed. I (and the mail carriers doing the hard work of delivery) appreciate your patience!
Can I schedule a local pick up instead? If you'd like to pick up your order from my front porch in West Seattle, please write a note in the gift message section at checkout with the day and general time you'd prefer to pick up, and then I'll be in touch about availability and will refund any shipping charges. Please make sure that you include an email I can contact you at, too. Pick up is generally available Mondays through Thursdays, with some exceptions.
Where can I buy Yardia products locally if I don't want to deal with shipping? Curated selections of my work are carried in over 100 independent shops in the US and Canada. Use this list to find a store near you.
The tracking says my package has been delivered, but I haven't received it. What should I do? Most often, your package has either been misdelivered to a nearby address, or picked up by another household member. You'll want to start by filling out this USPS form so that your local postal carrier can check if they delivered it to the wrong address, and then redeliver. In the rare case your package has been stolen or is otherwise missing within the postal system, you can then file a claim with USPS.
The tracking says my package has been delivered and is being held at my local post office. What should I do? Wait until at least the next mail day before you do anything! This is a situation that has come up a couple times recently, and in both cases, the package was delivered to the recipient's house on the next mail day.
What are Yardia's US Christmas order deadlines? Due to COVID-19 and USPS changes, shipping delivery times cannot be guaranteed to arrive by Christmas. I recommend placing orders at least three weeks prior to any holiday or event like a birthday in order to have the best bet of receiving the shipment on time.
Please expect AT LEAST 3 weeks of shipping time once the order has shipped from Seattle; sometimes it does take longer to get through the postal system, particularly during times of unpredictable weather or higher shipping loads.
Does Yardia offer international shipping? Shipping is only available in the US at the present moment, due to recent challenges with international shipping, including delays and missing packages. However, please contact me at firstname.lastname@example.org if you have questions about about shipping to your country on an individual order basis. Please note that buyers are responsible for any customs, VAT and import taxes that may apply. I'm not responsible for delays due to customs.