Yardia now has operating hours! After spending the summer experimenting with my schedule, I believe I've figured out a system that will work well for Yardia in its current state as a one-woman business. Here’s what you can expect moving forward, until another change or boundary needs to be put into place.
When is Yardia open for business?
Yardia's business hours are Mondays, Tuesdays, Wednesdays and Fridays from 9:00 AM to 4:00 PM Pacific Time. These are the days and times when I'll be available for responding to messages and emails within 24 hours.
On Thursdays, Saturdays and Sundays, I'm not online or available via email. I may be vending in person at a local market, particularly on the weekends, but when I'm not at a market, I'm taking a day off for rest and recovery.
When can you expect your order to ship?
Shipping days are Mondays, Wednesdays and Fridays (excluding postal holidays, of course). Generally, your order will ship on the following shipping day from when you ordered. For example, if you place an order on Friday, it will ship on the following Monday. This applies to items that I keep in stock, like cards, wrapping paper, camp mugs and art prints.
Items marked made-to-order, like phone cases and ceramic mugs, require about 5-8 business days for production time during the busy winter holiday season, and generally take up to 3-5 business days for production during the rest of the year. These products ship directly from my printing partner in Phoenix, Arizona, so if you order both ready-to-ship and made-to-order items, you'll receive multiple shipments of packages.
Why create operating hours?
Because harmony is one of Yardia's core values as a company, it was crucial to incorporate business boundaries for some semblance of work-life balance. In order for the company to grow sustainably, setting boundaries early on will help to me to more reliably communicate and predict timing when working with customers and any future employees. On a personal note, as an Aries, without setting time and day boundaries like these, I'd probably work myself until I get sick or otherwise suffer from burnout. It’s also important for me to set limits for myself.
I've been working with these operating hours and shipping days throughout the summer as an experiment, and they’ve worked really well to keep me on track as well as to make it easy for customers to know what to expect in terms of communication and turnaround time. I'm really excited to implement the operating hours and make them official.